Help & Support

If you have any questions or issues while using YaYaExplore, please reach out to us. We commit to responding within 3 business days.

Contact

Email: support@yayaexplore.com

Business hours: Monday–Friday, 10:00–18:00 CST

Frequently Asked Questions

Q: The species identification result is inaccurate. What should I do?

A: Make sure the photo is well-focused and well-lit. Avoid backlighting, shooting from too far away, or including multiple subjects. If the result is wrong, tap 'Try another photo' or select the correct species on the result screen.

Q: How long does voice cloning take?

A: Upload a clear 30-second recording. Cloning usually takes 1–2 minutes. Once done, you can select that voice on the story playback screen.

Q: My offline photo has been showing 'Pending' for a long time. Why?

A: Make sure your phone is connected to the internet and open the app home screen. If it still hasn't been processed after a while, tap the photo and select 'Retry'.

Q: How do I cancel my subscription?

A: On iOS, go to App Store → Account → Subscriptions. On Android, go to the subscription centre in your app store.

Q: How do I delete my account?

A: Go to Profile → Delete Account and confirm. Your account is deactivated immediately; all data is permanently deleted after 30 days.

Refund Policy

All purchases are processed through the App Store or the relevant Android channel. To request a refund, please use the platform through which you made the purchase:

· iOS: App Store → Purchase History → Request a Refund (reportaproblem.apple.com).

· Refund decisions are made by the platform and are not within our control. If a refund is approved, the corresponding membership benefits or consumed artwork credits will be deactivated or deducted automatically.